We strive to please every customer. If a mistake is made on our part, we will replace the item for free.

Since we use natural River Rocks, they all have natural flaws and imperfections. Therefore, we cannot offer a refund or return based on the shape, color or natural flaws and imperfections within the River Rock itself. We can not guarantee a newly ordered River Rock will be similar to a previous order. The River Rocks will vary in thickness, length and height. Memorial designs are up to discretion of the graphic artist. Depending upon the size and shape of the product we may condense text, photo’s, or graphics to fit the desired product. Irregular products like River Rocks may need alternative designs to fit the area available. If you desire ask for a proof of the product.

The Granite (specifically black granite) can have white, clear or goldish spots on both the polished face and sides. These are natural imperfections and we can not offer a refund based on this. See the image below for examples: