How long will it take to receive my order?
Most
orders ship within 3-5 days unless otherwise noted and normal delivery time is
about 7-12 days. Rush shipment is available, please call or email for pricing.
The bronze memorials, garden benches and color tile memorials all take longer to
receive.
How
does my order ship?
We ship all orders via UPS Ground or Fed Ex
Ground except for the keepsake jewelry which ships through the US Post Office.
Do
you use real river rocks, granite, etc..?
Yes,
the River Rocks, Granite, PA Bluestone, Flagstone and Marble are all natural. The
River Rocks are created by "Mother Nature" and are handpicked from the
Colorado River. They all have natural flaws and imperfections. No two are
exactly alike.
Are
the memorials actually engraved?
Yes,
they are actually engraved. The River Rocks, PA Bluestone, Flagstone and Marble
are all sandblasted then color filled with paint. We laser engrave the Granite
memorials.
What
payment methods do you accept?
We
accept Visa, Mastercard, American Express, Discover & PayPal. You can also mail in
your order with a check or money order.
What
if my order gets damaged?
All
orders are insured so you have nothing to worry about. If something is damaged
it will be replaced free of charge.
How
do I send a picture for orders requiring one?
We
have two methods for sending us the picture:
You must first place your order.
Once you place your order online you
will receive an order number.
1. You can email your digitized picture in jpeg, gif, tiff, bmp or wmf formats
(send to info@4everinmyheart.com).
Please reference your order # when you email us the picture.
2. You can mail the picture to us at:
Specialty Pet Products
PO Box 215
Narberth, PA 19072
Of course the original will be returned with your completed memorial.
What
is our mailing address?
Our
mailing address is:
Specialty Pet Products
PO Box 215
Narberth, PA 19072
How
can I place my order?
You can
place your order on our website, by phone (1-800-873-7387) or by mailing your
order with a check or money order. If you order online you will receive an order
confirmation via email.
What
is your refund/return policy?
We
strive to please every customer. If a mistake is made on our part, we will
replace the item for free.
Since we use natural River Rocks, they all have
natural flaws and imperfections. Therefore, we cannot offer a refund or return
based on the shape, color or natural flaws and imperfections within the River Rock
itself. We can not guarantee a newly ordered River Rock will be similar to a previous
order. The River Rocks will vary in thickness, length and height.
The Granite, PA Bluestone, Flagstone and Marble
also have natural flaws and imperfections along with slight color variations
throughout them. We can not offer a refund based on this.
Is
your site secure?
Yes, our site
is secure at checkout where the shipping/billing info is entered.
In today's world, for better or worse, security
issues are at the forefront of our thoughts. GeoTrust QuickSSL is just one
solution from GeoTrust that should give online consumers and businesses peace of
mind.
Sites secured by GeoTrust SSL certificates are providing up to 256 bit
encryption thereby offering the highest level of encryption and security
possible. This means you can rest assured that communications between your
browser and this site's web servers are private and secure.
Do
you ship to Canada?
Yes, we ship
to Canada. You can email or call us with the item(s) you would like to order so
we can give you an idea of the shipping costs. We generally ship orders to
Canada through the US Post Office. If you order online without contacting us
first, we will
contact you with the shipping charges after you place your order.
